Privacy Policy

This Privacy Policy describes how Luna Drywall and Paint, LLC ("Company," "we," "us," or "our") collects, uses, and protects your personal information when you visit our website, request an estimate, contact us, or otherwise interact with our business.

1. Information We Collect

We may collect the following types of personal information:

• Full name
• Email address
• Phone number, including mobile phone number
• Property or project address
• Information about your drywall, painting, remodeling, or related service needs
• General location information
• Communications submitted through website forms, telephone calls, text messages, email, or in-person interactions
• Appointment, estimate, and project-related information

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and estimate requests
• Provide requested drywall, painting, and related services
• Schedule and confirm estimates, appointments, and projects
• Communicate regarding active or prospective projects
• Send service updates and appointment reminders
• Send SMS/text message communications when you have consented to receive them
• Provide promotional or marketing communications when you have expressly opted in
• Improve our services and customer experience
• Maintain business and customer records
• Comply with applicable laws and regulations

3. SMS / Text Messaging & Mobile Data

3.1 SMS Consent

If you expressly consent to receive SMS/MMS communications from Luna Drywall and Paint, LLC, we may send text messages regarding estimates, appointments, project updates, service inquiries, customer service communications, and, where separately authorized, promotional or marketing communications.

Consent to receive SMS messages may be provided through an applicable website form, written authorization, or another affirmative opt-in method.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

3.2 Mobile Data Sharing Policy

MOBILE OPT-IN DATA AND CONSENT WILL NOT BE SHARED WITH ANY THIRD PARTIES OR AFFILIATES FOR MARKETING OR PROMOTIONAL PURPOSES.

Your mobile phone number and SMS consent information will not be sold, rented, traded, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may use service providers that assist us in delivering communications and operating our business, but such providers may use the information only as necessary to provide services on our behalf and subject to appropriate confidentiality and data-protection obligations.

3.3 Opt-Out

You may opt out of SMS communications at any time by replying STOP to any message.

After submitting a STOP request, you may receive a one-time confirmation message acknowledging your opt-out. No additional SMS messages will be sent unless you subsequently provide consent again.

You may re-subscribe where available by replying START or by completing another applicable opt-in process.

3.4 Help

For assistance regarding text messaging, reply HELP to any SMS message or contact Luna Drywall and Paint, LLC at (843) 368-4853 or info@lunadrywallandpaint.com.

3.5 Message Frequency

Message frequency varies depending on your interactions with us, requested services, appointments, estimates, and active projects.

3.6 Message & Data Rates

Message and data rates may apply according to your wireless carrier and mobile service plan.

Luna Drywall and Paint, LLC is not responsible for charges imposed by your wireless carrier.

4. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may disclose information only when reasonably necessary:

• To trusted vendors and service providers that assist us in operating our business
• To provide services you have requested
• To process business communications
• When required by law, regulation, subpoena, court order, or other legal process
• To protect the rights, property, safety, or security of Luna Drywall and Paint, LLC, our customers, or others

We will not share your mobile phone number, SMS opt-in information, or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

5. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business records, fulfill contractual obligations, resolve disputes, enforce agreements, or comply with applicable laws.

If you opt out of SMS communications, your opt-out preference may be retained to ensure that we honor your request.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Your Rights and Choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information that we maintain about you.

You may also opt out of marketing communications at any time.

To submit a privacy-related request, contact us at info@lunadrywallandpaint.com.

8. Children's Privacy

Our services are intended for adults and are not directed toward children under the age of 18.

We do not knowingly collect personal information from children under 18.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any revisions will be posted on this page with an updated effective date.

10. Contact Us